Deliver an Exceptional Phone Experience for Every Customer
Don't leave customers hanging—ensure no call goes unanswered. Our mobile team dashboard empowers your entire team to handle incoming calls efficiently, keeping your business responsive and customer-focused.
Instant Call Notifications
Allow team members to opt-in for real-time alerts with detailed call information, so everyone stays informed and can jump in when needed.
Call Tagging for Smarter Insights
Easily tag calls to track who is calling and why. This builds valuable data on customer trends, and managers can opt-in for daily summaries to monitor performance and identify opportunities.
Powerful Call Routing
Instantly redirect calls to the right team member based on availability, expertise, or custom rules—ensuring quick resolutions and minimal wait times.
After-Hours Customer Champion
Never miss an opportunity, even outside business hours. Configure the system to automatically answer calls or guarantee a prompt callback the next business day, tailored to your team's workflow.
Team Manager: Oversee Your Revenue Team with Ease
Gain complete oversight of your team's performance from one intuitive mobile app. Monitor how well customers are being served and recognize top performers—all without switching tools.
Comprehensive Monitoring:
Review phone calls, text messages, call recordings, and voicemails in a centralized dashboard.
Performance Insights:
Track individual and team contributions to customer care, helping you optimize operations and boost revenue.
Experience the RESOLVED Advantage
TEAM-WIDE
Visibility
UNIFIED
Communications
POWERFUL
Call Routing
SUMMARY
AI Powered
OUTCOME
Monitoring
Trusted Collaborations
Elevate Your Business with RESOLVED
Unified Communication Hub: Consolidate customer calls, SMS messages, and CRM data into a single mobile app. This ensures every interaction is visible, trackable, and resolved quickly—delivering faster responses and superior service.
Team-Wide Visibility:
Everyone sees the full context of customer conversations, enabling collaborative problem-solving and preventing silos.